How to Establish, In-House, and Expand Robo Claw in a Food & Beverage Startup
Once the production operation stabilizes, we will explain how to gradually expand to multiple stores, multiple brands, and delivery channels, and establish it for the future CoE, through training for store staff, store managers, product managers, CS personnel, and the improvement of Skill templates and standard access permissions.
The purpose of Adopt & Scale is to take the insights gained from a pilot and production operation of a single store and single task, incorporate them into standardized templates and permission models, and horizontally deploy them to other stores, brands, and delivery channels. When deploying, it is essential to re-examine the prerequisites for each store, brand, sales channel, connected SaaS, and data classification, avoiding uniform replication, as this determines the success or failure of expansion during periods of rapid growth.
Who This Is For
Who This Is For
This is intended for executives, responsible personnel for human resource development, and CS managers, to deploy business operations that have stabilized in production to multiple stores and multiple brands.
What You'll Decide
What You'll Decide in This Step
In Adopt & Scale, we decide on training plans, Skill templates, Tool Policy standards, the deployment order to multiple stores, multiple brands, and delivery channels, a continuous review system, and preparation for the future CoE.
Industry Challenges
Challenges specific to food service startups
Differences in operation and equipment by store
POS systems, kitchen equipment, and operational rules differ by store, and standardized procedures may not directly apply.
Differences in menus and regulatory compliance by brand
Allergy labeling and food labeling requirements may differ depending on the brand.
Staff turnover
There is a high turnover of part-time and temporary staff, and a system to continuously conduct training is necessary.
Balance between deployment speed and control
Rushing deployment carries the risk of operating stores without adequate authority settings and food safety training.
Method
Implementation Steps
1. Design training for store staff
Design training for store staff who use the system daily, covering basic operations and items to check.
2. Design training for store managers and business managers
Design training for store managers and business managers responsible for approval flows and exception handling.
3. Design training for product/menu staffs and CS staff
Design training for personnel in charge of menu development and customer service.
4. Incorporate food safety and personal information training
Include training on allergy and food safety, as well as the handling of customer personal information, in training for relevant staff.
5. Establish Skill templates and Tool Policy standards
Template the skills verified in the pilot and establish common Tool Policy standards for stores and brands.
6. Reassess for each store, brand, and channel before deployment
Deployment will be carried out gradually after re-examining whether the authority design and training content are appropriate for each deployment store, brand, sales channel, connected SaaS, and data classification.
7. Maintain a small-team operational responsibility system and prepare for the future CoE
During periods of rapid growth, the basic operational responsibility system is maintained with a small number of people, while preparations for CoE (Center of Excellence) are made in anticipation of future organizational expansion.
8. Establish criteria for continuous review, effectiveness measurement, and cessation/withdrawal
We will establish mechanisms for periodic operational reviews and effectiveness measurement, as well as criteria for suspension or withdrawal in advance in cases where effectiveness is not expected or there are concerns regarding control.
Data & Systems
Data and Systems Used
Human-in-the-loop
Where Human Approval Is Required
- Approval for deployment to new stores, brands, and channels
- Approval of Changes to Skill Template and Tool Policy Standards
- Determination of whether to grant authority to staff who have not completed training
- Final decision in case the suspension or withdrawal criteria are met
Measurement
KPI
Training Completion Rate
The percentage of target staff who have completed the training
Number of deployed stores and deployment speed
Progress of deployment across multiple stores and multiple brands
Escalation Rate
Percentage of cases escalated from stores to food safety officers or CS officers
Pitfalls
Common Pitfalls
Rushing deployment while postponing training
Deploying with insufficient training makes it more likely that errors or the formalization of approval processes will occur.
Applying templates uniformly without re-examining deployment targets
If deployment is carried out without confirming differences between stores and brands, the authority design may not fit the actual situation and can lead to food incidents or complaints.
Expanding operations while remaining dependent on specific individuals
There is a risk that knowledge and authority management will not be passed on if responsible personnel leave. Creating mechanisms with the future CoE (Center of Excellence) in mind is important.
Checklist
Deployment and Stabilization Checklist
- Training for store staff, store managers, product representatives, and CS representatives is established
- Food safety and personal information training are incorporated into training for relevant staff
- Skill templates and Tool Policy standards are established
- There is a re-examination process for each deployment store, brand, sales channel, connected SaaS, and data classification
- The workflow for removing permissions during role changes or departures is established.
- There is a system for continuous review and effectiveness measurement.
- Criteria for discontinuation or withdrawal are defined.
- Preparation policies for future organizational expansion and CoE establishment are organized.
FAQ
Frequently Asked Questions
How should deployment to multiple stores and brands proceed?
Based on actual operation at one store and for one business, we recommend refining the Skill template and Tool Policy standards, conducting a re-evaluation before expanding to other stores or brands, and then rolling out step by step.
Is it necessary to prepare a large-scale CoE from the beginning?
No. In periods of rapid growth, it is basically recommended to maintain an operation responsibility system with a small team and take a phased approach to consider CoE in the future according to business scale expansion.
Is it okay to proceed in the same way for expanding delivery channels?
The basic approach is the same, but because it is necessary to additionally check differences in posted information and menu display rules for each delivery platform, we recommend confirming them individually during the pre-expansion re-evaluation.
Continue
To the previous STEP and hub
Shall we organize the expansion to multiple stores and future CoE preparation together?
The approach for training, standardization, and expansion to multiple stores and multiple brands can be concretized through consultations on the official LP.