How to establish, internalize, and deploy Robo Claw in major warehouses and logistics centers.
Once production operation is stable in one warehouse and one process, we proceed with training for on-site users, administrators, WMS administrators, standardization of business templates, deployment across multiple warehouses and processes, and governance through CoE.
Instead of expanding deployment to all warehouses at once, it is recommended to gradually replicate standardized templates and authority models at the warehouse and process level. By establishing a CoE and centrally managing quality standards, change management, and performance measurement, the need for rebuilding at each site can be avoided.
Who This Is For
Who This Is For
This is aimed at DX managers, logistics planning managers, and CoE personnel who want to expand operations that have stabilized in production to multiple warehouses and multiple processes.
What You'll Decide
What You'll Decide in This Step
In Adopt & Scale, we decide on the preparation of training and guidelines, the order of expansion to multiple warehouses and processes, the role and control method of the CoE, and the method for continuous effectiveness measurement.
Industry Challenges
Issues specific to large warehouses and logistics centers
Operations differ for each site
The workflow and WMS usage differ for each warehouse, and cannot be directly expanded as is.
Adoption in the field does not take hold
If the training is insufficient, usage will decrease after the pilot ends, resulting in a state where it does not become established.
Authorities and quality standards will become inconsistent
If individual implementation is promoted at each site, the authority design and quality standards will not be unified, making control ineffective.
Responding to site differences (WMS version/layout)
WMS versions and warehouse layouts differ for each site, requiring adjustments to apply the standard template.
Method
Implementation Steps
1. Conduct training for field users
Conduct training for warehouse workers on how to use the system in operations.
2. Conduct training for managers and WMS administrators
Provide training for managers and WMS administrators on authority management, approval flows, and monitoring responses.
3. Develop usage guidelines
Document usage scope, prohibited matters, and escalation procedures as guidelines.
4. Standardize skills and business templates
Standardize the skills and operational procedures built in the pilot so that they can be reused in other warehouses.
5. Expand to multiple warehouses and multiple processes
Expand the target warehouses and processes sequentially according to the authority standards and quality standards.
6. Establish and control a CoE
We will establish a CoE responsible for company-wide quality standards, change management, and inquiry responses.
7. Update SOPs and knowledge
Continuously update SOPs and the knowledge base, taking into account differences between deployment sites.
8. Measure effectiveness and make deployment decisions
Measure the effectiveness for each site and process, and determine the next deployment scope.
Data & Systems
Data and Systems Used
Human-in-the-loop
Where Human Approval Is Required
- Approval for deployment to new warehouses and processes
- Quality review of standardized Skills and templates
- Approval of authority standards and change management rules by CoE
Measurement
KPI
Number of warehouses and processes deployed
Number of warehouses and processes using Robo Claw
Continuation rate of usage
Proportion of usage continuing after the pilot
Variations in effectiveness by site
Differences in labor-saving effects between sites
Pitfalls
Common Pitfalls
Deploy without training
If deployment is carried out without training, usage will not become established and will become superficial.
Deploy to all warehouses at once
If deployment is carried out to all warehouses before the CoE system is established, support for inquiries and quality management will not keep up.
Standardize without considering site differences
If deployment ignores differences in WMS versions or layouts, rework will occur in on-site application.
Rollout Criteria
Deployment decision criteria checklist
- Training programs are prepared for on-site users, managers, and WMS administrators
- Usage guidelines are documented
- Skills and business templates are standardized and reusable
- The roles and structure of the CoE are defined
- There are common authority standards and quality standards across sites
- Methods for measuring effectiveness and criteria for deployment decisions are defined
FAQ
Frequently Asked Questions
When should the CoE be established?
We recommend installation at the stage when production operations in one warehouse have stabilized, and you are beginning to consider expanding to multiple warehouses and processes.
Should it be deployed to all warehouses at the same time?
We recommend a phased deployment. Using standardized templates and permission models, deploying sequentially by warehouse makes it easier to maintain quality and control.
What should we do if the WMS version differs by site?
We recommend adjusting the differences for each site based on a standard template. Please consult us individually regarding how to manage these differences.
Continue
To the previous STEP and hub
Shall we organize the deployment to multiple warehouses and the design of the CoE together?
The approach to training, standardization, multiple warehouse deployment, and CoE operation can be made concrete through consultations using the official LP.